Refund & Cancellation Policy

Last updated: 06 November 2026

This policy explains cancellations and refunds for FluxxChat, provided by Fluxx Tech.

1. Wallet recharges

• Money added to your wallet is used to pay WhatsApp message charges.
• If a message fails to send or is rejected by Meta, the charge is automatically credited back to your wallet.
• Charges for messages that were sent and accepted by WhatsApp are not refundable.
• Unused wallet balance can be refunded on written request if you close your account. We may deduct payment gateway fees. Promotional or free credit has no cash value and is not refundable.

2. Plan fees

• Plan fees are paid in advance for the plan period and are generally not refundable once the plan has started.
• If you were charged twice or by mistake, we will refund the extra amount.
• You can cancel anytime. Your plan stays active until the end of the paid period and does not renew automatically unless you renew it.

3. Service problems

If a technical fault on our side stops you from using the Service for a long period, write to us and we will review it and, where fair, extend your plan or credit your wallet.

4. How refunds are paid

Approved refunds go back to the original payment method. After approval they usually take 5 to 7 working days to show in your account, depending on your bank or payment provider.

5. How to ask for a refund

Email support@fluxxchat.com from your registered email with your business name, the payment or invoice number and the reason. We reply within 3 working days.

6. Taxes

Where GST was charged on a refunded amount, a credit note will be issued as required by law.